Relationships are the context in which the work gets done. This statement is true not only in human service settings, but in almost every human endeavor concerned with production, achievement, or service. When people feel safe in the context of these relationships, they are freed up to commit themselves to the task.
We designed the Relational Chapters for you if you interact on a daily basis with people who, for the most part, are cooperative. We feel that the Relational Chapters provide an adequate level of interpersonal interaction skills for use in most of these situations. The most important part of any crisis interaction training is having the proper attitude and philosophy. Therefore, we stress the importance of de-escalating and interacting with people – not controlling them. If you can manage and control yourself, you can better interact with other people.
Chapter 1: Building Healthy Relationships
Upon completing this chapter, you will have:
- articulated the belief that all people have the right to be treated with dignity and respect.
- explained the importance of approaching care giving as a relationship based process.
- defined RADAR as a way of understanding how to choose the interactions or interventions that best meet the needs of other people.
- explained what is meant by the phrase “a system of graded and gradual hierarchy of interventions”.
- evaluated the potential advantages of working in teams, particularly in managing The Crisis Cycle.
- identified the basic differences between emotion and behavior.
- articulated that the management of one’s own emotions is important when dealing with a person who is experiencing strong emotions, and described the ways cultural diversity can affect relationships.
- identified both the causes and consequences of stress.
- demonstrated an understanding of basic human needs and their importance in building and experiencing healthy relationships through successfully completing test questions.
Chapter 2: Building Healthy Communication
Upon completing this chapter, you will have:
- developed an understanding of the importance of positive communication in building strength in relationships with other people.
- defined the major elements of communication and assessed the importance of what we think, what we say, and what we do in our communication with others.
- identified the behaviors of nonverbal communication.
- recognized the importance of having self-awareness of our nonverbal influence on communication and relationships with others.
- articulated how the behaviors of nonverbal communication can be interpreted either positively or negatively.
- described the skills involved in active listening.
- established parameters for using touch as communication.
- described the variables of vocal production.
- articulated an understanding of behavior as communication.
- identified that processing (de-briefing) is an important step in building relationships and preventing future crises from occurring.
Chapter 3: Building Healthy Conflict Resolution
Upon completing this chapter, you will have:
- articulated the importance of positive communication in building trust in relationships with other people.
- articulated the effects of perception in communication and problem-solving.
- identified skills for perception checking.
- described how stress affects communication.
- developed an understanding of empathy in communication.
- demonstrated an understanding of conflict resolution as a problem-solving process.
- developed an understanding of the conflict cycle.
- demonstrated skills for assertiveness and authenticity in personal communication style.
- articulated the steps in the SODAS method of conflict resolution for working with low-level conflicts.
- articulated the five basic conflict styles and how personal attitudes and beliefs influence them.
- described the phases of the crisis cycle and appropriate preventative measures and responses for each phase.
By completing/passing this course, you will attain the certificate Mandt for Families
The Mandt System, Inc., a Texas corporation (“Mandt”), owns a proprietary training system, including proprietary materials, protocols and certification standards, related to preventing, de-escalating, and if necessary, intervening when the behavior of an individual poses a threat of harm to themselves or others, and to improving organizational cultures with respect to these issues.
This training system is provided through a variety of courses and programs. This Agreement applies only to Mandt’s E-Learning for Families program.
- User and Time Limitation. By paying the subscription fee through our web site, you will have access to our E-Learning for Families program (the “Program”). The payment page will state the number of individuals who have the right to access the Program (each is a “User”). The payment page will also state the period of time that the Program will be available to the Users. You agree not to let anyone else use your account to access the Program, which would allow additional individuals to access the Program without paying for it.
- No Certification; No Business Use. Some Mandt System® courses can result in the trainees receiving a certification from Mandt. No certifications are issued in connection with the Program, and you will not be authorized to train, and you agree not to train, anyone else with respect to any aspect of the Program. The Program is offered to individuals for personal, family, and household purposes, and you agree not to use it for any business purposes.
- Copyright and Confidentiality. Mandt exclusively owns all copyright in and to any work of authorship included in the Program. You are not licensed under that copyright, and you agree not to modify, create derivate works of, copy or display any part of the Program. In general, making any copy, or sharing or distributing any copy or summary of any part of the Program, in whole or in part, on paper or electronically, is a violation of copyright law, even if you do it for free. In addition, the Program may include confidential information of Mandt, such as training approaches, techniques, and materials, and related data, know-how, and concepts, that are not (1) generally known and readily available to the public through no fault or act of yours; (2) rightfully received by you from a third party not subject to restriction on use or disclosure; (3) independently developed by you without the use of any Confidential Information; or (4) rightfully in your possession with no restriction on use or disclosure prior to its disclosure by Mandt. You agree not to copy or summarize any Confidential Information embodied in any part of the Program.
- Abuse. You agree only to use the Program and Mandt’s resources in good faith for the purposes contemplated by Mandt’s marketing and advertising for the Program, and this Agreement. In particular, you agree not to use the Program or Mandt’s resources to:
- transmit or make available anything that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable
- harm any person, including any minors, in any way
- disguise your identity, impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity
- circumvent any security mechanisms or any limitations we may place on an account
- transmit or make available anything that you do not have a right to make available under any law or under contractual or fiduciary relationships, including a third party’s confidential information
- interfere with or disrupt the Program or the servers or networks we use, or thwart any of our published requirements or policies
- violate any applicable law
- harass another person
Release; Limitation of Liability; Indemnity.
- YOU HEREBY RELEASE MANDT FROM ALL CLAIMS, DAMAGES, AND LOSSES OF EVERY KIND, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY (OR DEATH) AND PROPERTY DAMAGE, ARISING FROM OR RELATED TO THIS AGREEMENT, THE PROGRAM, OR YOUR USE OF ANY INFORMATION YOU LEARN IN THE PROGRAM.
- MANDT SHALL NOT BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, OR FOR ANY DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ADDITION, MANDT’S LIABILITY WITH RESPECT TO ANY AND ALL CLAIMS RELATED IN ANY WAY TO THIS AGREEMENT OR THE PROGRAM SHALL NOT EXCEED THE FEES YOU ACTUALLY PAID TO MANDT FOR THE PROGRAM.
- You agree to defend, indemnify and hold Mandt and its officers, directors, employees, and agents harmless from and against any and all claims, losses, liabilities, damages, and expenses (including reasonable attorneys’ fees, expert witness charges, and costs of investigation or defense) arising from or related to (i) your breach of this Agreement, (ii) any claim released in this Section 5, or (iii) your acts or negligent omissions, except to the extent if any proximately caused by Mandt’s gross negligence or willful misconduct.
- THIS AGREEMENT SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH TEXAS LAW EXCEPT FOR ITS CONFLICTS OF LAWS PRINCIPLES. THIS AGREEMENT IS MADE AND IS PERFORMABLE IN TRAVIS COUNTY, TEXAS. THE EXCLUSIVE VENUE TO RESOLVE ANY DISPUTE RELATED IN ANY WAY TO THIS AGREEMENT LIES IN TRAVIS COUNTY, TEXAS. You shall not aggregate claims brought under or related to this Agreement with any other person’s claims.
- THE PROGRAM IS OFFERED BY MANDT AND PROVIDED ON AN “AS IS” BASIS, AND MANDT DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.
- Mandt’s failure to exercise any right shall not waive such right or any other term of this Agreement.
- This Agreement constitutes the entire agreement of the Parties with respect to its subject matter and supersedes any prior oral or written promises or agreements. This Agreement cannot be modified except in a writing signed by both Mandt and me. Neither party is relying on any representation or warranty other than those expressly set forth in this Agreement.
Last updated: September 6, 2018
We, The Mandt System, Inc., are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at email@example.com.
Our Affiliate, Timian Learning and Development (“Timian”), a U.K. registered company, provides similar services to us, and if a Timian online site is expressly governed by this policy, “we” in this policy refers to Timian. Similarly, we have affiliates in other countries, as well, such as The Mandt System – Canada, ULC, in Canada, and if there is a site that is operated by such an affiliate and is governed by this policy, “we” in that context refers to that affiliate.
When you visit our websites and use our services, you trust us with your personal information. In this policy we will explain what information we collect, how we use it and what rights you have in relation to it. If there are any terms you do not agree with, you must discontinue use of our sites and our services.
1.WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
Summary: we collect personal information that you provide to us such as name, address, contact information, passwords and security data, and payment information.
We collect personal information that you voluntarily provide to us when you register at the Sites, when you express an interest in obtaining information about us or our products and services, when you participate in activities on the Sites, and otherwise when you contact us.
The personal information we collect depends on your interactions with us and the Sites and the choices you make. It can include the following:
- Name and Contact Data. We collect your first and last name, email address, and other contact data.
- Credentials. We collect passwords and similar security information used for authentication and account access.
- Payment Data. We collect data necessary or helpful to process your payment if you make purchases, such as your credit card number and billing address. All payment data is stored by our payment processor and you should review its privacy policies and contact the payment processor directly with any questions.
All personal information that you provide to us must be true, complete and accurate and must relate to yourself (and not to any other person). You must notify us of any changes.
Information automatically collected
Summary: some information, such as IP address and/or browser and device characteristics, is collected automatically when you visit our Sites.
We automatically collect certain information when you visit or use the Sites. This information may not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Sites and other technical information. This information is primarily needed to maintain the security and operation of our Sites, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
2.HOW DO WE USE YOUR INFORMATION?
Summary: we process your information based on our legitimate business interests, to fulfill and enforce our contract with you, to comply with our legal obligations, or with your consent.
We use personal information collected via our Sites for a variety of purposes: (1) in furtherance of our legitimate business interests (“Business Purposes”), (2) to enter into, perform and enforce our contract with you (“Contractual Compliance”), (3) to comply with our legal obligations (“Legal Reasons”), or with your consent (“Consent”). More specifically:
- With your Consent, to facilitate your account creation and access within our Sites.
- For Business Purposes, Legal Reasons or Contractual Compliance, to send administrative information to you including new feature information or changes to our Sites, terms, conditions, or policies.
- For Contractual Compliance, to fulfill and manage your orders.
- With your Consent, to post testimonials. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update or delete your testimonial, please contact us at firstname.lastname@example.org and be sure to include your name, online testimonial location, and contact information.
- For our Business Purposes, to request feedback from you.
- For Business Purposes or for Legal Reasons, to keep our Sites safe and secure (for example, for fraud monitoring and prevention).
- For Business Purposes or with your Consent, to send you marketing and promotional communications, either directly or through our third party marketing partners, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time (see the “WHAT ARE YOUR PRIVACY RIGHTS” below).
- For Business Purposes, Legal Reasons or Contractual Compliance, to enforce our terms, conditions and policies.
- For Legal Reasons, to respond to legal requests or to prevent harm.
- For other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Sites, products, services, marketing and your experience.
3.WILL YOUR INFORMATION BE SHARED WITH ANYONE?
Summary: we only share information with your consent, to comply with laws, to protect rights of you, us, or third parties, or to fulfill business obligations.
We only share and disclose your information in the following situations:
- Compliance with Laws. We may disclose your information when we are legally required to do so to comply with applicable laws, governmental requests, judicial proceedings, court orders, or legal process, such as in response to a court order or subpoena (including in response to public authorities to meet national security or law enforcement requirements).
- Vital Interests and Legal Rights. We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
- Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Sites, which will enable them to collect data about how you interact with the Sites over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity.
We do not disclose, share, sell, rent or trade any of your information with third parties for the third parties’ direct marketing or promotional purposes.
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With your Consent. We may disclose your personal information for any other purpose with your consent.
5.IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
Our servers that may store your personal information are located in the United States, Ireland, the United Kingdom, or South Africa. Your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see “WILL YOUR INFORMATION BE SHARED WITH ANYONE?” above), in these and in other countries. However,
6.HOW LONG DO WE KEEP YOUR INFORMATION?
However, if deletion is not reasonably possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
7.HOW DO WE KEEP YOUR INFORMATION SAFE?
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, transmission of personal information to and from our Sites is at your own risk.
8.DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly solicit data from or market to children under 18 years of age.
By using the Sites, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Sites. If we learn that personal information from users younger than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at email@example.com.
9.WHAT ARE YOUR PRIVACY RIGHTS?
Summary: In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.
If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority.
As of the revision date of this policy, you can find contact information for your authority here:
If you would at any time like to review or change the information in your account or terminate your account, you can log into and update your account settings.
Upon your request to terminate your account, we will deactivate or delete your account. Deletion of your information from our databases is addressed above in the HOW LONG DO WE KEEP YOUR INFORMATION? section.
Cookies and similar technologies
Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites.
Opting out of email marketing (if any)
If we operate an email marketing list, you can unsubscribe from our list at any time by clicking on the unsubscribe link in the emails that we send or by updating your preferences in your account settings. Removal from the marketing email list will not stop or change any service-related emails we send for the administration and use of your account.
10.DO WE MAKE UPDATES TO THIS POLICY?
11.HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you are not a resident in Canada, the European Union or Switzerland, and you have questions or comments about this policy, you may contact our Privacy Officer by email at firstname.lastname@example.org, or by post to:
The Mandt System, Inc.
PO Box 831790
Richardson, TX 75083-1790
If you are a resident in Canada, and you have questions or comments about this policy, you may contact our Privacy Officer by email at email@example.com, or by post to:
The Mandt System – Canada, ULC
PO Box 6695
Drayton Valley, AB | T7A 1S1
If you are a resident in the European Union or Switzerland, the data controller of your personal information is our Affiliate, Timian Learning and Development, a U.K. registered company, which has appointed James Hourihan to be its representative. You can contact him directly regarding the processing of your personal information by email at firstname.lastname@example.org, or by post to:
Data Protection Representative
Timian Learning and Development
30 The Downs, Altrincham
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